In every Digital Transformation, we focus on eight key factors and nine different areas of risk. Doing so has proven effective in delivering real business value through cost reduction or revenue generation.
Speed of understanding, thought and execution are essential. Transformation rarely is linear. We deliver the essential iterative thinking.
The primary focus is on business value. Technology just needs to work, it comes second. We set aside egos and focus on creating value.
Transformation needs to be multi-disciplinary: business, technology delivery, operational processes and risk management. Our teams always have cross-discipline and sector experience.
Rapid process of assigning benefits and costs to the potential areas of digitisation, to allow fast decision making. We use a proven approach to determine cost/benefit analysis.
Simple, but effective prioritisation methodology that allows for the right areas of focus to deliver the best outcomes. Our approach has been refined over the last 15 years.
Nothing is transformed. Nothing is achieved. No benefits are unlocked until theory is reality. We always focus on outcomes.
It is critical to consider risk areas beyond traditional risk. We adopt a 9-point view: Technology; Cyber; Strategic; Operations; Data Leakage; Third-party; Privacy; Forensics; and Regulatory.
While traditional metrics of revenue, costs, and customer satisfaction should all be measured, we recommend moving beyond them. We feedback all measures to allow the strategy to adapt.
Technology related risks have an impact on systems, people, and processes. We assess our approach for scalability, compatibility, and accuracy of the functionality of the implemented technology.
We put in place controls around data sharing, technology integration, operations dependency, vendor resiliency, etc.
We protect the digital environment from unauthorised access/usage, to ensure confidentiality and integrity of the technology systems. Specifically, platform hardening, network architecture, application security, vulnerability management, and security monitoring.
This include inappropriate handling of personal and sensitive personal data of customer/employee, which may impact privacy of the individual. We consider notice, choice, consent, accuracy, and other privacy principles.
Aspects that we consider and proactively manage are customer experience, brand value, reputation, and competitive advantage in the market place.
We ensure that the transformation has the capability to enable investigation in the event of a fraud or security breach, including capturing of data evidences which is presentable in the court of law.
Technology requires operational processes to be in sync and supporting it, and vice versa. We assess the organisation's ability to avoid operational risk.
Adherence to statutory requirements including technology laws, sectoral laws, and regulations are regular features of our transformations. Successful delivery counts on the regulation adherence.
We ensure protection of data across the digital ecosystem at various stages of data life-cycle–data in use, data in transit and data at rest. Our focus control areas are around data classification, data retention, data processing, data encryption, etc.